Ordering Nutracelle
-
Are my payment details secure?
Your credit card information is never captured or stored by our shopping cart. Our system creates a token, which is then sent back to our store from the bank processor. This way, your information could never be stolen, even if there was a security breach or hack. Plus, our store is hosted by Shop... -
Are there hidden rules or am I locked into anything?
Some subscriptions have got a bad rep. Confusing contracts, hidden terms and unwanted extras. That’s why we offer a flexible subscription - meaning there is no minimum term, and you can change your orders to fit with your hectic lifestyle. On holiday or busy next week? You’re the boss! Simply pla... -
Does Nutracelle accept all credit cards?
We accept Visa, Mastercard, Amex and Visa Debit cards. -
Does Nutracelle ship internationally?
Currently we’re only able to ship to Canada & the US. We are looking into expanding internationally, though. Stay tuned! -
Does Nutracelle ship to P.O. Boxes?
Yes. We ship via Canada Post in Canada, and US Postal Service in USA. -
You will automatically qualify for free shipping for as long as you are paying for a monthly or every-other-month plan. You will also continue to earn NutraReward Points on every purchase and you can even earn free product rewards for referrals. What's not to love?
-
How long does it take to get my order?
Nutracelle typically ships your order the same day if it was placed before 11 am Eastern Standard Time, otherwise, it ships the next business day. It typically takes 1-5 business days to get to your door. -
There is no minimum order, our service is designed to offer flexibility and convenience so you can manage when you would like your order and you can easily change, pause or cancel anytime.
-
What comes with my first order on a Monthly or Every Other Month Plan?
You will get your KickStart Weight Loss Guide, your Fiber Guide, your choices of Nutralean and a bottle of our NutraComplete multivitamins and minerals. We will also send you the beautiful full-colour cookbook, "The MORE Than Smoothies Cookbook" completely FREE! -
No problem! We will simply remove your future orders, hassle-free!
-
Love it or Get Your Money Back Guarantee! We are so confident that you'll LOVE it, that we'll give you a full refund (minus shipping and handling) if for any reason you don't love it. Just contact our customer service and send it the remaining product back, and we'll take care of it for you.
-
What if I get the wrong flavour in my order?
Sometimes our shipping elves slip and send the wrong flavor. If this happens, simply contact customer service and we will arrange to send you the correct one! Please don’t open the incorrect bag unless you plan on keeping it. -
What if I need to return my product?
It breaks our heart to talk about this one, but yes absolutely. The limited buy-back guarantee states that Nutracelle will buy-back any commercially re-saleable goods (unopened), subject to a 20% restocking fee. Return the eligible products to Nutracelle by pre-paid postage within 15 days followi... -
What if I want to change my flavours or my plan?
You can easily change your flavours in your account anytime. You can change your order, your delivery schedule, pause or cancel anytime. If you want to change your plan, just contact our customer service and we'll take care of it for you!